We stand behind our goods and services and want you to be satisfied with them.

Refunds
All sales are final
Exchanges with the exception if items damaged during shipping
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hieliving.com Subject: Return/Exchange. From there we will send you a shipping label.
Once we receive your return is inspected and we will send you an email to confirming that we have received your returned item.
We have a 30 return policy on damaged items.
To complete your exchange, we require a receipt or proof of purchase.
Shipping
To return your product, you should mail your product to: 1530 West May Ave. Gastonia, NC 28052

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Since most our item are valuable we suggest using a trackable shipping service or purchasing shipping insurance.